Frequently Asked Questions

At E-cleen, we aim to be the best at what we do and provide the best service possible. We care about the products and methods we are using. 

If you have any questions which we have not listed below, feel free to contact us for a prompt, efficient response on 0844 414 4058.

What products are used?

• We use the best available ecologically sound products.  
• We have a full list detailing every product used, what they are for and what they contain.This list also details information about each individual ingredient. Please see the products section for a full, itemised list of our products.

What methods are being used to clean?

• We do not cross contaminate and follow strict COSHH and BICSc guidelines and regulations. Please see http://www.hse.gov.uk/coshh/ and http://www.bics.org.uk/
• We use microfibre technology along with cotton. 
• We use HEPA filters in our vacuums – see Info section for more details.

• Trust is one of the most important key factors to our business. It was originally built on this factor and still gains us customers at present.
• We are fully insured for public and employers liability.
• Our staff are vetted with Disclosure Scotland (and any foreign staff are not employed until a disclosure from their home country is presented along with a certified translation). 
• At E-cleen we go the extra mile to ensure your premises, your home and your safety are in the best hands.
• For your piece of mind - Our vehicles are fitted with real-time trackers and this helps us monitor performance.

What about keys for access? Will you keep a set? 

• Only if you want us to. 
• Of course, this is easier for us as we know for sure that we can gain access even if you have left the office early or had to leave home to run some errands at short notice.
• Keys are labelled with “E-cleen Central Scotland”,our telephone number and a code which helps us identify which property it belongs.
• If in the event that any member of staff loses a key, we will pay for a replacement key.  
• Keys are signed out and in every day and are held at the office in a locked key cupboard, which only the Management have access to.

Help! I don’t know how long I need someone in to clean for!

• We’re very experienced and are able estimate a near-accurate amount of time to your property once we’ve gone through a thorough itemised list of what you’re looking to have done and how frequent.
• We review all our Clients allocated time every month/ quarter depending on frequency of our visits. This is to ensure you are constantly receiving an efficient service and your specification is still cost-effective.
• We update your specification as required completely free of charge so once we’ve made arrangements don’t think it’s set in stone forever! 
• We can increase/ decrease your job-allocation time to suit your requirements. Even when you are not checking if something needs changed – we are! This is why we do regular reviews.

Do you price per hour or per job and what do your prices include?

• Our quotations explain exactly what you are paying for and not just a “your premises/ property will be cleaned for x amount – per job”, as this is unrealistic.  
• Each premises or property carries a full specification so that the client can see exactly what will be carried out in the allotted time frame as opposed to an unrealistic “per job price”.  
• Any business which prices “per job” does have an allocated maximum time per visit in order to operate profitably and we don’t shield you from this allocated time. 
• Due to our experience, we’ve found the most appropriate method of job pricing is by providing a target time of completion for any specified works ensuring high standards of cleaning are being maintained by providing itemised checklists.  
• We are unlike other companies which have a specification set out that may not be completed within their allocated time frame applied to your “per job” price, resulting in items being missed. We operate an open book policy where all clients can monitor progress through an itemised checklist to ensure the job specification has been completed.  
• We ensure staff use time efficiently through on-going training and random spot-checks on properties/ premises along with on going reviews of the itemised checklists.
• Regular domestic cleaning from £36.00 per clean, One-off domestic cleaning including one-off kitchen clean from £70.00 per clean, Spring Cleaning from £89.00, Commercial and Industrial cleaning from £60.00 per week.

We have a set day/ time which we require cleaning. Is this possible?

• Call us and find out! 
   

• All our commercial and domestic premises have guaranteed regular members of staff to ensure consistency, efficiency and reliability.
• The only reason you may have different team members is due to staff holidays, sickness etc.
• All our staff are employed by us and are in no circumstances self-employed. This ensures you are covered in all aspects of liability.
• We ensure the onus is on us to be responsible for who is cleaning your house. By employing a cleaning company who uses self-employed staff, you may be leaving yourself open to a poor service and unwanted responsibility for the cleaning team.

How do I pay?

• We accept monthly standing orders / BACS or cash. 

How do I know what is being cleaned each time?

• This is one of our most common questions and we for sure guarantee that you know what’s been done!
• Once your premises or property has been confirmed for scheduled cleaning we will draw up an itemised list, which specifies each individual item/ area in each room. For all properties/ premises this list will be left for customer review/ reference after the property is up to standard. It may be retained initially for Management review to ensure we know what stage your property is at.  
• We offer a rota-based system where we put everything in each room onto a rota to ensure regular cleaning is being carried out. Rota items may include skirting’s, door frames/ doors, ovens, fridges, inside windows etc.  
• Basically, you will be able to check what has been done each visit by referring back to your specification checklist.

Do you have referral schemes?

• Certainly! If you put business our way we will be sure to reward you with generous discounts.

• Our methods and products may increase indoor air quality and are specially chosen/ designed to reduce asthma and allergies within any property.
• We use special filtration in our vacuums to secure air particles and cloths and mops which secure dirt particles.

Do you supply and utilise everything that is required to clean our property/ premises?

• Yes, everything, right down to mops and buckets!  
• We will supply cloths, products, equipment and tools required to complete any jobs to a high standard.  
• We ensure all electrical items are PAT tested to ensure the safety of our employees.

• We comply with the following: 
• The Health and Safety at Work Act 1998
• The Electricity at Work Regulations 1989
• The Provision and Use of Work Equipment Regulations 1998 (PUWER)
• The Electrical Equipment (Safety) Regulations 1994
• Consumer Protection Act 1987
• COSHH Regulations
• BICS Cleaning Standards
• We have employees complete a fully comprehensive training procedure upon employment commencing.
• We provide employees with uniforms, which include any PPE (– Personal Protective Equipment).
• We conduct Risk Assessments in each individual property, which is updated when necessary.
• We have a First Aider on call.